destinationCRM 2008: A snapshot of the conference's marketing track in the last two days.
Daily News,
Posted 20 Aug 2008
Aspect Software looks to close the loop with new e-learning and agent-hiring features in PerformanceEdge -- and delivers them as software-as-a-service.
Daily News,
Posted 31 Jul 2008
Business Problem: Lack of company control over the development of CRM software.
Re:Tooling,
Posted 01 Jul 2008
Canadian public broadcaster uses InfoStreet StreetSmart to better plan media productions--and to finally put an end to a clunky email system.
Secret of My Success,
Posted 01 Mar 2008
A nonprofit agency is outfitted with a more reliable network, enabling staffers and volunteers to stay connected in any location
REAL ROI,
Posted 01 Mar 2007
NPOs are taking advantage of relevant content and supporter issues to create more targeted campaigns.
Daily News,
Posted 04 Nov 2005
The ink is dry on the contact center outsourcing contract. Now what? We take a look at five factors companies need to evaluate over the course of the agreement to ensure a smooth-running partnership.
Magazine Features,
Posted 01 Jul 2005
Joining CRMA's board are executives and representatives from key industry firms like Forrester Research, Gartner, and Baseline Consulting.
Daily News,
Posted 05 Oct 2004
A new, four-month training program dubbed Certified Friendly is designed for hotel, restaurant, attraction, and local government staff.
Daily News,
Posted 07 Sep 2004
Labor of Love
Magazine Features,
Posted 02 Jun 2003
Creating master profiles is a must to realize true ROI.
The Edge,
Posted 12 Sep 2002