Vocantas IVR helps Avila University reach out to students in danger of transferring or dropping out.
REAL ROI,
Posted 01 Feb 2012
The newest version of TargetX's SRM introduces social engagement to itd customer relationship management system for college recruiting.
Daily News,
Posted 12 Oct 2011
The new solution promises better outreach to potential students.
Daily News,
Posted 29 Aug 2011
Schools shift focus to generate more inquiries in-house and boost technology investments
Insight,
Posted 15 Apr 2011
The solution will help support an upcoming capital campaign and will connect numerous departments across the university to achieve holistic view of constituents.
Daily News,
Posted 05 Jan 2011
Identifying a few dropped signals enables Telvista to filter out more of the noise in its agent-training processes.
REAL ROI,
Posted 03 Jan 2011
The lessons universities are learning about emerging technologies
Insight,
Posted 23 Dec 2010
Rosetta Stone will be the first company to use Parature's new Facebook application
Daily News,
Posted 30 Nov 2010
The competitive advantage of getting to a lead first.
Viewpoints,
Posted 27 Oct 2010
Becker Professional Education studies RightNow Technologies' sales and marketing tools.
REAL ROI,
Posted 22 Sep 2010
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
Daily News,
Posted 07 Aug 2010
Dreamforce: In a moving speech to a global audience, Colin Powell reinvigorates the need for the purpose-driven individual.
Daily News,
Posted 27 Nov 2009
SPSS Directions '09: A panel discussion with IBM and SPSS executives highlighted continued integration and optimism for the market moving forward.
Daily News,
Posted 15 Nov 2009
RightNow Summit '09: In his opening keynote address, founder and CEO Greg Gianforte outlined the company's plan to rid world of bad experiences.
Daily News,
Posted 30 Oct 2009
eMetrics '09: The Web has the potential to change the way companies and consumers interact, but how to make that happen is still up in the air.
Daily News,
Posted 27 Oct 2009
DMA '09: Members of past generations didn't age — they simply died. Baby Boomers, on the other hand, are defying that fate -- and if they're demanding more from life, why aren't marketers giving them what they want?
Daily News,
Posted 20 Oct 2009
When live agents can't be had, interactive voice response systems may suffice.
Scouting Report,
Posted 01 Oct 2009
Social media and CRM converge at the Wharton School of Business.
Viewpoints,
Posted 09 Sep 2009
RightNow Technologies continues to target larger contact centers, with its August '09 edition offering expanded graphical workflow capabilities and trending/analytics features.
Daily News,
Posted 04 Sep 2009
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