May 23-25, 2016 | Omni Shoreham Washington DC

View Presentations

2016 Registration Includes:

  • Access to conference sessions (subject to registration pass selected)
  • Admission to Customer Solutions Expo
  • Networking receptions on Monday & Tuesday evenings
  • Continental breakfast each morning
  • Morning and afternoon breaks
  • Lunch on Monday & Tuesday


View a Sample List of Attendees

CRM Evolution 2016 Pass Options
Extended to
April 29
April 29
Full Three Day Conference Pass
Monday, May 23 - Wednesday, May 25 
Admission to all CRM Evolution conference sessions, lunches, expo, keynotes, and reception.
$1,595 $1,795
All Access Pass
Monday, May 23 - Wednesday, May 25
All Access admission to every event at CRM Evolution, Customer Service Experience, and SpeechTEK from Monday – Wednesday.
Learn more about this pass.
$1,795 $1,995
One-Day Only Pass
Monday, May 23 OR Tuesday, May 24 OR Wednesday, May 25
Admission to one complete day of CRM Evolution activies.
$795 $995
Discovery Pass
Monday, May 23 - Wednesday, May 25
Admission to the expo, keynotes, receptions, and Solution Sessions. Does not include access to conference sessions or lunches.
$295 $395
Customer Solutions Expo Only
Monday, May 23 - Wednesday, May 25
Admission to the expo. No access to conference sessions, keynotes, lunches, or other events. Pass available to qualified industry professionals. Registrants must show business card or proof of industry affiliation. Admission to the expo is included in all pass options noted above.
$25 $35

Need help justifying your trip to CRM Evolution?

Sometimes all it takes to get permission is using the right words. Tell your boss why you MUST come to CRM Evolution. Here's a draft memo to get you started.

Convince Your Boss

The Customer Solutions Expo combines the Customer Service Experience, SpeechTEK, and CRM Evolution showcases. This central gathering place features the leading sales, marketing, customer service, and speech recognition solutions. It is the perfect opportunity to meet with C-level executives, industry pioneers, and the technology gurus who help you do your job better.    

Expo Hours

Monday, May 23 .............. 5:00 p.m. - 7:00 p.m. (Grand Opening Reception)
Tuesday, May 24 ............. 10:00 a.m. - 5:30 p.m. 
Wednesday, May 25 ......... 10:00 a.m. - 1:00 p.m.

Registration Desk Hours and Location

Registration will take place in the West Lobby of the Omni Shoreham Hotel.

Monday, May 23 .............. 7:30 a.m. - 7:00 p.m. 
Tuesday, May 24 ............. 7:30 a.m. - 5:30 p.m. 
Wednesday, May 25 ......... 8:00 a.m. - 1:00 p.m.

Hotel & Travel

Delegates are responsible for making their own travel arrangements and hotel accommodations. Please see the Venue page for more information.

Cancellation Policy

Cancellations will be accepted if received in writing no later than April 22, 2015. Full refunds minus a $75 processing fee will be issued. No refunds will be given after this date.

Code of Conduct

Information Today, Inc. is dedicated to providing an enjoyable conference experience for all conference participants. Please review our Code of Conduct prior to the event.

Conference Registrar

For questions regarding registration or to register groups of 5 or more please contact:

Nancy Ellor
Conference Registrar
Phone: 609-654-6266 or 800-300-9868
Fax: 609-654-4309 

General Inquiries

Customer Service Department
Information Today, Inc.
143 Old Marlton Pike 
Medford, NJ 08055
Phone: 609-654-6266 or 800-300-9868 



Co-Located With

Platinum Sponsors

Gold Sponsors

Corporate Sponsors

Break Sponsor

Monday Keynote Lunch Sponsor

Tuesday Keynote Lunch Sponsor

Tuesday Evening Networking Reception Sponsor

Media Sponsors

View videos from previous CRM Evolution events here.