Conversational AI Use Cases in Customer Service

Sponsored By: Inference Solutions, Verint and eGain

Conversational Artificial Intelligence (AI) offers a seminal advancement in the way we interact with computers. Forget the menus, touchscreens, or mouse-clicks: Customers can now just use their voice to engage with a computer, an action that requires no learning curve. Plus, the value of these conversational AI applications will improve with use as they learn on the job.  

Clearly, Conversational AI is set to join the ranks of extremely important technology building blocks that will change the way we do business and the expectations we have as consumers.

DOWNLOAD this special Best Practices section from CRM Magazine and you will receive:

  • Conversational AI Success Stories You Can’t Afford To Ignore - Inference Solutions
  • Conversational AI Comes of Age - Verint
  • The Transformational Value of Conversational AI for Customer Service - eGain

The return-on-investment numbers for Conversational AI look hugely promising and real-world use cases show strong ROI, and where to begin for quick wins.