How to Select a Chatbot or Virtual Agent for Your Self-Service Project
Sponsored By: Bold360, Creative Virtual and NICE Nexidia
For organizations implementing new self-service solutions, or even upgrading their existing solutions to something much newer, decision-makers must consider what they don’t know before they make any purchase decisions, which will significantly impact customer care for some time to come.
DOWNLOAD this ‘must-read’ installment of CRM’s Best Practices series and you will receive:
- AI CHATBOT BUYERS GUIDE: How to pick the right chatbot for your organization (Bold360)
- TOP TIPS FOR SELECTING AND IMPLEMENTING A CHATBOT OR VIRTUAL AGENT (Creative Virtual)
- IS YOUR SELF-SERVICE IVR AS EFFECTIVE AS IT COULD BE? (NICE Nexidia)
If your company is actively looking for a chatbot or virtual agent, reading these three submissions is an incredibly useful informational road map to follow.