AI-Based Speech Analytics for Actionable Insights

Sponsored By: NICE

Speech analytics tools can prove to be invaluable for analyzing the vast amounts of unstructured information pouring into the contact center. They can evaluate everything from call compliance to sentiment analysis, often in real time.

All of this information is essential for improving the customer experience and achieving better business outcomes. The best speech analytics tools extract real value, uncovering information that is easily converted into insights that can determine the best course of action.

Download this month’s Best Practices installment and learn why they should invest in AI-based speech analytics and what they can expect from these remarkable contact center technologies.