CRM Megatrends to Watch in 2020: A Preview of Forces Driving Customer Technologies in 2020

Sponsored By: Neustar, Verint and CallMiner

Authentication, automation, and agent analytics all improve the performance of the contact center and increase the probability of better customer experiences and higher employee engagement.

This year’s installment of Megatrends to Watch in 2020 are all contact center-centric. Download this month’s Best Practices and you ill receive:

  • Rising Consumer Expectations Will Revolutionize Authentication In 2020 (Neustar)
  • Automation Everywhere (Verint)
  • 7 Important Call Center Skills Every Agent Should Have (CallMiner)

Find out what our experts predict as the trends driving Customer Experience in 2020!