The IVR in the New Age of Voice

Sponsored By: Concentrix and Verint

The traditional heavy lifter of customer communications has been the technology known as interactive voice response (IVR), which allows computers to interact with customers through the use of voice and touch tones.

In many ways, IVRs have been overwhelmed by the proliferation of new channels that have come online—like chat, SMS, and co-browsing—but many experts feel that IVRs are about to make a major resurgence as the customer’s channel of choice.

Download this month’s installment of CRM Magazine’s Best Practices series and learn what role IVRs will serve in the future of customer support.