Workforce Optimization: The Workhorse of Contact Center Management
Sponsored By: NICE and Verint
Workforce optimization (WFO) solutions and procedures are the backbone of running an efficient call center. WFO applications handle everything from call recording to workforce management, performance management, quality monitoring, surveying, speech analytics, and even coaching and e-learning. The technology brings together and reports on many different functions within the enterprise—from the call center to the back office.
Join us in this installment and download this Best Practices so you can better optimize your workforce with expert advice.