Customer Experience Transformation in 2019
Sponsored By: NICE inContact, Neustar, Confirmit and TTEC
Investment in advanced analytic tools that drive customer experience transformation has taken off. According to Gartner, 50% of agent interactions are influenced by real-time analytics. As analytic tools mature and get better at making highly personalized predictions and recommendations, customer experiences will be truly transformed with far more productive agents and intelligent bots.
Download this Best Practices special section and get expert recommendations for transforming customer experiences using technology to provide qualitatively better CX.