AI and the Contact Center: Radical Revolution or Methodical Evolution?

Sponsored By: Concentrix, Verint and TTEC

According to Gartner, “By 2019, artificial intelligence platform services will cannibalize revenues for 30% of market-leading companies servicing contact centers.” AI will affect technologies in every corner of the contact center—speech recognition, workforce optimization, knowledge management, predictive analytics, and all manner of customer-facing and agent-assisting technologies. Now is the time to start developing a long-term, cross-organizational AI road map, no matter what corner of the organization you are in.

Download this month’s Best Practices guide and get expert recommendations for delivering AI solutions in your contact center.