8 Steps for Optimizing your Customer Service Experience

Sponsored By: KANA

The experiences of a customer with an organization throughout the life cycle of their relationship have a major influence on retaining the customer and ensuring his/her loyalty and advocacy. So, what are the best practices that large global organizations need to consider to optimize the customer experience, to make it easy for customers to do business with them across the different channels?

Download this white paper to learn the benefits achieved by a KANA customer within its contact center operation:

• 15% increase in customer satisfaction
• 30% increase in call resolution
• 80% decrease in cost per customer interaction
• 50% decrease in new employee training costs
• 60% reduction in their contact center operating costs