Best Practices in Knowledge Management

Sponsored By: InQuira, eGain, Consona CRM

Knowledge management initiatives have been proven to deliver ROI and a range of significant benefits for customer service and support organizations, including increasing staff efficiencies, delivering cost savings, flexible content access, collaboration, analytics, improving customer satisfaction, and much more.

Knowledge-driven CRM has emerged as one of the few sustaining differentiators companies utilize for cocmpetitive advantage. By focusing on a few of these key "Best Practices" offered up in this white paper from InQuira, eGain and Consona CRM, all market leaders in Knowledge Management, your organization can optimize the benefits of a well-thought-out knowledge management initiative and start enjoying the benefits of this technology sooner rather than later.