HBR Webinar: How leaders are rethinking customer experience with AI

NiCE

How Leaders Are Rethinking Customer Experience with AI.

Join Harvard Business Review for this on-demand webinar exploring how AI is revolutionizing customer experience. CX experts Adam Brotman and Andy Sack will unpack how AI-first strategies are reshaping personalization, engagement, and customer expectations.

Drawing from conversations with tech luminaries like Bill Gates, Sam Altman, and Reid Hoffman, they’ll spotlight game-changing insights and real-world CX innovations. Discover how top companies are redesigning roles, upskilling teams, and reimagining the customer journey to thrive in this new AI era. Don’t miss your chance to stay ahead of the curve!

You will learn about:

• How AI is shifting customer expectations
• How personalization is improving with AI advancements
• How AI is accelerating brand engagement
• Case studies from early adopters of AI solutions

Watch the webinar on demand.