Deliver More Human Interactions: Pairing Customer Feedback Strategies With Messaging
Can you think of a time when unforeseen outcomes or unintended consumer behavior were enabled by technology?
Here’s a counterintuitive example that you should consider.
“47 percent of consumers aged 18 to 24 chose agent-assisted channels, despite chatbots and advanced conversational AI taking over the CX industry.”
DOWNLOAD this whitepaper and learn how you can maximize your CX efforts where it actually matters, not where you thought it should matter.