AI & Bots in Customer Care

Sponsored By: Verint, Talkdesk and UJET

This installment of CRM’s Best Practices series is chock full of great information for anyone to build a business case for using AI and bots in customer care.

It’s no secret that the past few years have caused an uptick in the acceptance of well-fielded AI-powered bots, especially among the 25-and-younger demographic.

• Better Experience, Better Bots, And Better Customer Care - Verint
• Designing Customer Conversations: Best Practices – Talkdesk
• How To Use Ai To Create An Out-Of-This-World Customer Connection - UJET

Verint, Talkdesk, and UJET offer the most important Best Practices you need to consider, plus links to primary research that serve as hard evidence for their conclusions.

If you are building a business case for your future CX strategy, this special section is a great place to start.