Making an Impact with Real-Time Coaching
Sponsored By: Verint
Don’t just track metrics, do something!
What if you didn’t wait until after an interaction was over to coach your agents?
Real-time coaching is a radical new approach to making your contact center analytics more actionable and to act on agent behaviors.
Learn how realtime coaching solutions can leverage rich contact center analytics to drive actionable intelligence at the point of service.
DOWNLOAD for more information on this innovative training solution.