Welcome to the Customer Experience Center!

Sponsored By: UJET and Concentrix

The challenges we faced pre-pandemic are still pressing, but the events of the past two-plus years have added fresh obstacles.

DOWNLOAD this installment of CRM Magazine’s Best Practices series and you receive these two recommendations to transform your call center into a
Customer Experience Center!

• PREPARING FOR THE PERFECT CONTACT CENTER STORM: 6 Steps to Reduce Supply Chain & Labor Shortage Impacts on CX - UJET
• RECOMMENDATION METRICS: Which One Would You Recommend? - Concentrix

This post-pandemic period is a great time to hit the reset button and take a look at your contact center to prepare for the next decade.