The Power of Personalization in Customer Experience
Sponsored By: NICE CXone, UJET and Verint
Now is your chance to leverage the Great Reset among customers who have accelerated their adoption of digital customer service with a personalization strategy that will capture their attention.
Solving transactional issues quickly are table stakes but maximizing customer engagement with personalized touchpoints is a worthy long-term strategy.
Download this CRM Magazine Best Practices instalment and you will receive these three expert contributions:
- When Self-Help Is The Best Help - NICE CXone
- Designing Omnichannel Customer Experience That Actually Works - UJET
- AI FOR CX: Thinking Beyond Efficiency and Scalability - Verint
The events of the past few years have accelerated a fundamental shift in consumer adoption of digital customer service and service organizations need to take full advantage of this rare shift in digital momentum.