Digital Transformation of the Contact Center

Sponsored By: Concentrix, UJET, Verint, eGain and NICE

Download this month’s Best Practices installment which features five concrete recommendations to drive success by digitally transforming your contact center. You'll learn what a well-run, AI-infused, digital contact center looks like, the first thing you should implement with your mobile engagement strategy, how Conversational AI augmented with a knowledge hub in necessary for real digital transformation and why to start the Customer Journey at the first digital entry points.

One quick download, you get:

• Digital Economy: The Biggest Disruptor to CX by Concentrix
• Mobile Engagement: The Gateway to Happier Customers & Better Business Results by UJET
• Inside The Digital Contact Center by Verint
• The Transformational Value Of Conversational AI For Customer Service by eGain
• Reimagining Customer Experience Beyond the Contact Center by NICE

If you are planning the digital transformation of your contact center, DOWNLOAD this Best Practices white paper and fine tune your strategy.