Megatrends in Customer Technology: Expert Predictions for 2022 and Beyond

Sponsored By: NICE, Verint, eGain and Gryphon

In the 25 years since the launch of CRM magazine in 1997, an entire ecosystem of customer technologies has completely transformed the way organizations deliver customer support and market and sell their products and services.

Advances in broadband, Wi-Fi, smartphones, social networks, and ecommerce and rapidly changing customer expectations have radically altered the way we live and do business.

In this month’s Best Practices topic, we asked our contributors to peer into the future and share their predictions for which trends will yield the most significant opportunities or challenges in the near and long term.

This glimpse into the future is always fun and fascinating. Download this Best Practices installment and read expert predictions and learn how to make sense of it all.