Using IoT to Deliver Proactive Field Service

Sponsored By: ServiceNow

The Internet of Things (IoT) is exploding, as businesses find new and innovative ways to use these devices to monitor, deliver, and optimize their operations to create a competitive advantage. IDC predicts1 that by 2025 there will be 55.7 billion connected devices worldwide.

Unfortunately, all the data collected by all these devices often sits trapped in disparate silos, growing stale and unavailable for use to improve business performance and decision-making. As a result, organizations typically find out about issues (i.e. equipment failure) after they have occurred and the customer experience has been impacted.

To maximize the value of an organization’s IoT investments, there needs to be an easier way to monitor and take action on IoT data. This requires centralizing its collection and making it accessible remotely to all relevant personnel, from operations to field maintenance teams, so it can be used to proactively identify and address operational incidents fast. ServiceNow® Field Service Management allows you to move beyond dashboards and data silos to automate issue resolution with IoT.

Download this new white paper now and learn how to innovate your company's Field Service Operations.