Creating a CUSTOMER-FIRST Organization: TECHNOLOGY and PEOPLE

Sponsored By: Confirmit, NICE and Verint

A customer-first organization is one that consciously shifts its perspective to view itself from its customers’ point-of-view. The ultimate goal is to influence business outcomes that increase the organization’s profitability and shareholder value.

In this month’s Best Practices installment from CRM Magazine, you will learn how to navigate the path from the C-level strategy to improving shareholder value.

You will receive these expert recommendations from Confirmit, NICE and Verint.

• Customer First? It’s About Understanding People
• The Customer First Organization: Mastering the Art of Workforce Augmentation With Intelligent Automation
• A Simple Strategy for Customer-First Success

DOWNLOAD this special report and learn what our contributors have to offer in your journey from strategy to tactics to your organization’s ultimate goal.