The Emerging Convergence of Employee and Customer Experience: practice and technology in four areas shaping the future of the contact center

Sponsored By: NICE

The link between customer experience (CX) and business success has long been known, but there is also a strong relation between employee satisfaction and concrete business results.

DOWNLOAD this white paper from NICE and learn out how to increase your CX by increasing your own employees’ satisfaction by providing them with the tools and processes that will enable them to do their jobs better.

This white paper covers:

• Agents, Technology and Customer Experience
• Analytics and Machine Learning
• Scheduling and Forecasting
• Performance and Visibility

Recognizing and acting on the connection between employee satisfaction and better customer experience is crucial to creating systematic framework for better CX at a fundamental level.