Smarter than the IVR: The Genius of IVAs
Sponsored By: Verint
Personal voice assistants like Siri have profoundly shaped consumer expectations around self-service. Unfortunately, consumer expectations generally outpace reality when it comes to Enterprise level consumer self-service.
Customers expect your organization to offer an experience across channels, where they can ask their questions organically and get fast, accurate responses.
Thankfully, Interactive Virtual Assistants (IVAs) combine automation with personalization, and give consumers an experience that feels convenient without feeling solely transactional.
Learn how IVAs can improve your Customer Experiences, and align with your business goals to simplify, modernize, and automate customer engagement.