Biographical Information
Simon Gough
vice president of product, customer experience, Medallia
Simon Gough is vice president of product, customer experience, at Medallia.
Articles for Simon Gough
Why Contact Center Engagement Needs to Be a Top Priority This Holiday Season
05 Dec 2023
Agents provide one of the few human touchpoints customers have when reaching out to a company, and leaders should ensure that agents are empowered to provide the best experience possible.