Duncan Steels is a vice president and practice lead for Capgemini’s Customer Transformation practice. Steels brings more than 20 years of experience leading the development and execution of customer experience driven business strategies and transformations. He has delivered multiple customer experience-based strategies and digital transformations across commercial organizations for Capgemini in a variety of sectors. Prior to joining Capgemini in 2015, Steels worked in a variety of consulting leadership roles in the professional services, life sciences, financial services, retail/consumer packaged goods (CPRD) and insurance sectors.