Biographical Information
Fortuné Alexander
senior director of product marketing for customer service and sales automation, Pega
Fortuné Alexander is the senior director of product marketing for customer service and sales automation at Pega. He specializes in go-to-market strategy and marketing for enterprise CX solutions. Alexander is a global citizen who has lived around the world (Oslo, London, Paris) and worked at tech companies including Dell, Sony, Oracle, and Pega.
Articles for Fortuné Alexander
AI Is Ushering in a New Era of Customer Service: Autonomous Service
15 Sep 2023
When AI is in charge of the initial customer engagement, handling routine tasks and resolving more requests, customer service agents are freed up to intervene in complex or emotional cases requiring a human touch.