Biographical Information

Fortuné Alexander

senior director of product marketing for customer service and sales automation, Pega

Fortuné Alexander is the senior director of product marketing for customer service and sales automation at Pega. He specializes in go-to-market strategy and marketing for enterprise CX solutions. Alexander is a global citizen who has lived around the world (Oslo, London, Paris) and worked at tech companies including Dell, Sony, Oracle, and Pega.  

Articles for Fortuné Alexander

AI Is Ushering in a New Era of Customer Service: Autonomous Service

When AI is in charge of the initial customer engagement, handling routine tasks and resolving more requests, customer service agents are freed up to intervene in complex or emotional cases requiring a human touch.