Biographical Information
Anders Hvelplund
senior vice-president, Call-Centric BU & Global Services, Jabra
Anders Hvelplund is senior vice-president, Call-Centric BU & Global Services, at Jabra.
Articles for Anders Hvelplund
Customer Experience: Today’s Most Crucial KPI
23 Aug 2023
If leadership decides to establish customer experience as a key performance indicator, the next question becomes: "How do you measure it?"