Biographical Information
Rob McDougall
president and CEO, Upstream Works Software
Rob McDougall is president and CEO of Upstream Works Software, which provides omnichannel conact center software to increase customer engagement and agent success. McDougall’s passion for making the agent experience better is evident with the company’s “agent first” approach.
Articles for Rob McDougall
The Tech Trend Shaping the Holiday Travel Experience
15 Nov 2023
In this modern age of "fast and convenient" air travel, real-time information and assistance can make or break a passenger's experience.
Use AI to Empower Agents, Not Replace Them
08 Aug 2023
Don't add new channels and technologies without considering how it impacts your frontline agents.