Biographical Information
Mitch Todd
product marketing manager, NICE
Mitch Todd is a product marketing manager at NICE, where he develops and executes product marketing strategies and content for Workforce Engagement Management (WEM) products. With over 10 years of experience at NICE, Todd focuses on sharing best practices with contact centers to provide exceptional customer service while empowering agents.
Articles for Mitch Todd
How Technology Is Fueling a Change in Mindset About Workforce Management
03 Aug 2023
By creating next-level employee experiences, contact centers are moving from micromanagement to agent empowerment.