Biographical Information
John Quaglietta and Jennifer MacIntosh
senior director analysts, Gartner Customer Service and Support practice
Articles for John Quaglietta and Jennifer MacIntosh
How to Reimagine Customer Service and Support
31 Jul 2023
Very few organizations today look holistically at methods to remove the demand by simplifying user experiences, helping build better products, or improving policy and procedures. Simply put, something has to change.