Biographical Information
Brian Gilman
chief marketing officer, IntelePeer
Brian Gilman is chief marketing officer at IntelePeer, responsible for the creation of global thematic and vertical campaigns that span across all IntelePeer products, services, and solutions. Prior to IntelePeer, Gilman was vice president of product, solutions and integrated marketing at Vonage, and he has served in key leadership roles with top telecom, contact center, and collaboration platform providers such as Avaya, Dimension Data, Polycom, and Vidyo. Gilman has produced multiple telecom research reports cited by the U.S. Internet Council and Business 2.0, among others.
Articles for Brian Gilman
Generative AI and the Contact Center: Embracing the Next AI Revolution to Augment CX
21 Jul 2023
If companies integrate generative AI correctly into their contact centers, they'll meaningfully improve the customer experience (CX), boosting customer satisfaction, loyalty, and revenue.