Biographical Information

Brian Gilman

chief marketing officer, IntelePeer

Brian Gilman is chief marketing officer at IntelePeer, responsible for the creation of global thematic and vertical campaigns that span across all IntelePeer products, services, and solutions. Prior to IntelePeer, Gilman was vice president of product, solutions and integrated marketing at Vonage, and he has served in key leadership roles with top telecom, contact center, and collaboration platform providers such as Avaya, Dimension Data, Polycom, and Vidyo. Gilman has produced multiple telecom research reports cited by the U.S. Internet Council and Business 2.0, among others.

Articles for Brian Gilman

Generative AI and the Contact Center: Embracing the Next AI Revolution to Augment CX

If companies integrate generative AI correctly into their contact centers, they'll meaningfully improve the customer experience (CX), boosting customer satisfaction, loyalty, and revenue.