Biographical Information
Timothy E. McDougal
managing director, Deloitte Digital
Timothy E. McDougal is a managing director at Deloitte Digital and brings more than 27 years of experience to his work in optimizing customer interactions and transforming the contact center. He has advised clients across the industry on how to balance strategic objectives, the practical realities of contact center operations, and promises of new technology.
Articles for Timothy E. McDougal
The Evolving Landscape of Contact Centers: Embracing Technology and Empowering Employees
18 Jul 2023
Processes for constant improvement, flexibility, and change management need to be baked into every aspect of contact center operations.