Biographical Information

Timothy E. McDougal

managing director, Deloitte Digital

Timothy E. McDougal is a managing director at Deloitte Digital and brings more than 27 years of experience to his work in optimizing customer interactions and transforming the contact center. He has advised clients across the industry on how to balance strategic objectives, the practical realities of contact center operations, and promises of new technology.

Articles for Timothy E. McDougal

The Evolving Landscape of Contact Centers: Embracing Technology and Empowering Employees

Processes for constant improvement, flexibility, and change management need to be baked into every aspect of contact center operations.