Biographical Information
Chris Cronis
Managing editor of CRM magazine
Articles for Chris Cronis
NICE's CX Head Doubles Down on Automation and AI at Interactions
07 Jun 2023
During his morning keynote and an exclusive interview with CRM magazine, NICE's president of the CX Division, Barry Cooper, reinforced his company's commitment to artificial intelligence.
NICE Proclaims a New Era of AI in Customer Service at Interactions
06 Jun 2023
NICE CEO Barak Eilam unveiled extensions to his company's generative AI tool, Enlighen.