Biographical Information

Chris Cronis

Managing editor of CRM magazine

Articles for Chris Cronis

NICE's CX Head Doubles Down on Automation and AI at Interactions

During his morning keynote and an exclusive interview with CRM magazine, NICE's president of the CX Division, Barry Cooper, reinforced his company's commitment to artificial intelligence.

NICE Proclaims a New Era of AI in Customer Service at Interactions

NICE CEO Barak Eilam unveiled extensions to his company's generative AI tool, Enlighen.