Biographical Information
Melissa Fletcher
senior principal, research, Gartner Customer Service and Support practice
Melissa Fletcher is a senior principal, research, in the Gartner Customer Service and Support practice.
Articles for Melissa Fletcher
Almost Half of Customer Service Reps Think Tech Will Replace Them. Here’s Why
02 Jun 2023
The fear of being replaced is not related to the number of rep enablement capabilities a rep interacts with in their job.