Biographical Information

Carmen Williams

chief evolution officer, Zuper

Carmen Williams is the chief evolution officer at Zuper. Williams has years of experience in marketing at companies such as Apex Learning and DreamBox Learning and also worked at Microsoft as a senior product marketing manager. In her current role, she helps ensure field service management companies are optimizing marketing processes and relying on agility and adaptability for growth. Williams is a marketing leader with a track record of accelerating innovation and growth at organizations, technology companies, and startups.

Articles for Carmen Williams

Delivering an Exceptional Customer Experience from Online to Onsite

Because offering good service is their business, service companies often feel even more pressure to deliver the best experience possible. Unfortunately, many face challenges that include disparate systems, too many apps, and isolated workflows that cause bottlenecks, resulting in a disjointed CX.