Biographical Information

Owen Robinson

vice president of customer experience strategy, Waterfield Tech

Owen Robinson is vice president of customer experience strategy at Waterfield Tech. Robinson is an experienced business and technical leader with more than 20 years of experience in contact center solutions and workforce engagement.

Articles for Owen Robinson

Digital Trust and the Contact Center’s Key Role

Establishing and maintaining digital trust is not just a competitive advantage, it is a business imperative. And the contact center can play a critical role in preserving consumers' trust.