Biographical Information
Owen Robinson
vice president of customer experience strategy, Waterfield Tech
Owen Robinson is vice president of customer experience strategy at Waterfield Tech. Robinson is an experienced business and technical leader with more than 20 years of experience in contact center solutions and workforce engagement.
Articles for Owen Robinson
Digital Trust and the Contact Center’s Key Role
03 May 2023
Establishing and maintaining digital trust is not just a competitive advantage, it is a business imperative. And the contact center can play a critical role in preserving consumers' trust.