Biographical Information

Eduardo Umanzor

vice president of learning design and innovation, BTS

Eduardo Umanzor, Ph.D., a performance improvement expert, is vice president of learning design and innovation at BTS, an organization that works with leaders at all levels to help them make better decisions, convert those decisions to actions, and deliver results. 

Articles for Eduardo Umanzor

Better Sales Outcomes Could Boil Down to Your Ability to Harness ‘Flow’

The ability to enter a state of flow during sales discussions can lead to greater customer trust and faster decision making, and this state can be achieved through triggers such as adequate challenges, preparing to be in the moment, setting an agenda for each exchange, and reflecting on each flow event.