Biographical Information

Judy Weader

senior analyst, Forrester Research

Judy Weader is a senior analyst serving CX professionals at Forrester Research. Based in Cambridge, Mass., Weader has more than a decade of experience in customer experience management, and her research focuses on how to establish, fund, and scale a CX function.

Articles for Judy Weader

CX Leaders Need to Go Beyond Their Comfort Zones to Navigate 2023

Customer experience pros have to help their organizations become more resilient.