Biographical Information

Judy Weader

senior analyst, Forrester Research

Judy Weader is a senior analyst serving CX professionals at Forrester Research. Based in Cambridge, Mass., Weader has more than a decade of experience in customer experience management, and her research focuses on how to establish, fund, and scale a CX function.

Articles for Judy Weader

CX Pros Will See a Year of Post-Pandemic Push-Pull

With genAI on tap, 2024 will bring plenty of customer experience opportunities (and pitfalls).

CX Leaders Need to Go Beyond Their Comfort Zones to Navigate 2023

Customer experience pros have to help their organizations become more resilient.