Bill Staikos is senior vice president, evangelist, and head of community engagement at Medallia. Staikos is a globally recognized experience leader with 20-plus years of proven expertise envisioning and executing holistic customer-led strategies. Prior to Medallia, Staikos held executive-level roles at Freddie Mac, JPMorgan Chase & Co, Credit Suisse, and American Express. Staikos also hosts an award-winning podcast, Be Customer Led, with listeners in nearly 100 countries.