Biographical Information
Chris McGugan
CEO of Televerde
Chris McGugan is the CEO of Televerde, the preferred global revenue creation partner supporting marketing, sales, and customer success for B2B businesses around the world. Seven of Televerde's 10 engagement centers are staffed by incarcerated women, representing 70 percent of the company's 600+ global workforce.
Articles for Chris McGugan
Create a More Human Omnichannel
20 Dec 2022
Part of the evolution of contact centers is finding the right mix of automation and human interaction to provide the best possible experience for customers.