Shannon Flanagan is vice president of retail and consumer goods at Talkdesk. She has been retailing since college, both in stores and as a buyer, merchant, consultant, sales leader, and strategist. She’s been an executive with Gap, Lands’ End, and Macy’s, defining and managing strategic initiatives, with expertise in omnichannel transformation. She has also worked with hyper-growth and Fortune 500 companies during her time with Accenture, Infor, and Slalom.