Biographical Information

Shannon Flanagan

vice president of retail and consumer goods, Talkdesk

Shannon Flanagan is vice president of retail and consumer goods at Talkdesk. She has been retailing since college, both in stores and as a buyer, merchant, consultant, sales leader, and strategist. She’s been an executive with Gap, Lands’ End, and Macy’s, defining and managing strategic initiatives, with expertise in omnichannel transformation. She has also worked with hyper-growth and Fortune 500 companies during her time with Accenture, Infor, and Slalom.

Articles for Shannon Flanagan

How to Avoid Being Canceled by Customers: Properly Preparing CX Departments

Some of the situations retailers are facing are unavoidable, such as supply chain issues and labor shortages. But how brands respond is fully within their control.