Biographical Information
Jamie Kennedy
director of digital strategy and customer experience solutions, HGS
Jamie Kennedy serves as the director of digital strategy and customer experience solutions at HGS, a global leader in digital user experience solutions. In her position, Kennedy evaluates and designs new and transformative ways for brands and agencies to help put their customers first.
Articles for Jamie Kennedy
3 Areas Where Good Chatbot Design Can Strengthen Customer Relationships
08 Sep 2022
Not only can chatbots dramatically shorten wait times and expediently route customers where they need to go, they can reduce the time and workload burden for human employees and free them up to handle more complex interactions.