Biographical Information
Paul Holder
cofounder and CEO, OnRamp
Paul Holder is the cofounder and CEO of OnRamp, a customer onboarding platform for SaaS customer success teams that helps guide customers through a simple, personalized journey that keeps onboarding milestones on track. Holder is a veteran customer success leader and a master at developing robust implementation plans for software customers.
Articles for Paul Holder
Empathy as a Business Tool: Thinking From the Customer’s Perspective
13 May 2022
Sometimes what truly keeps customers happy and coming back is emphasizing—and empathizing with—their needs.