director of solution architecture, PFL
Adam Young is the director of solution architecture at PFL, a marketing technology company that orchestrates impactful direct mail in an ecosystem fueled by data. Young leads teams that bridge the technical gaps between what customers want and where core technologies fall short. He helps build solutions that allow PFL to win new business and expand its footprint within its existing customer base, serving internal and external customers so that everyone can achieve their goals.
Articles for Adam Young
5 Factors for Balancing Automation and the Human Touch for Superior CX
22 Apr 2022
It's a question of balance: Navigating properly between automation and the human touch can create impactful customer experiences at scale.