Biographical Information
Liz Miller
vice president and principal analyst, Constellation Research
Liz Miller is vice president and principal analyst at Constellation Research, covering the broad landscape of customer experience strategy and technologies.
Articles for Liz Miller
Where Can Marketing Technology Grow From Here?
09 Jun 2023
There are 11,000 reasons to rethink that answer.
ChatGPT: Looking Beyond the Hype
24 Mar 2023
Companies need to start asking and answering questions now about their plans for AI
CX and the Need to Nix the Metaphor of War
01 Jun 2022
When we stop thinking of customers as enemies to be ‘targeted', collaborative possibilities arise.
The Metaverse Won’t Be as Forgiving as Web 2.0
03 Mar 2022
Customer experience leaders need to figure out their place in the metaverse economy.