Biographical Information
Ted Mico
founder and CEO, Thankful
Ted Mico is the founder and CEO of Thankful, a leading AI customer service platform, creating better customer relationships through exceptional service.
Articles for Ted Mico
5 Reasons Why Customer Service Is a (Often Missed) Path for Marketing Conversions
17 Feb 2022
Customer service is the core function that truly moves customers to promoters. There needs to be more strategic thinking about what customer support can be.