Steven Petruk is president, Global Outsourcing division, for CGS and has more than 25 years of experience in IT, infrastructure, and customer service. He leads the company’s executive and global delivery team in the development and implementation of technology-based outsourced solutions. Petruk is responsible for introducing AI-enriched chatbot and RPA technologies as well as augmented reality solutions that complement the customer support services provided by thousands of multilingual call center agents. Prior to joining CGS, he served in executive roles at Toshiba Global Commerce Solutions and IBM.