Biographical Information

David Harrelson

vice president of digital customer experience, Capgemini Americas

David Harrelson is vice president of digital customer experience at Capgemini Americas. He has more than 25 years of business development, executive management, and digital consulting experience within high-growth organizations covering a unique mix of software sales, digital strategy, creative design, and digital technology enablement in both domestic and international markets.

Articles for David Harrelson

Real-Time Interaction Management Is Key for Personalization and CX

Learn how real-time interaction management (RTIM) helps organizations translate current customer data into relevant experiences that provide value at each step in the customer journey.