Biographical Information
David Harrelson
vice president of digital customer experience, Capgemini Americas
David Harrelson is vice president of digital customer experience at Capgemini Americas. He has more than 25 years of business development, executive management, and digital consulting experience within high-growth organizations covering a unique mix of software sales, digital strategy, creative design, and digital technology enablement in both domestic and international markets.
Articles for David Harrelson
Real-Time Interaction Management Is Key for Personalization and CX
18 Jan 2022
Learn how real-time interaction management (RTIM) helps organizations translate current customer data into relevant experiences that provide value at each step in the customer journey.